Policies and procedures should strike the right balance between control and agility but rarely do. They are usually overly prescriptive and created reactively in response to something bad happening. They are rarely focused on what’s most important and often hinder execution of strategy and the desired culture, instead of supporting them.
At Blackhall & Pearl, we understand that prescriptive policies and procedures are appropriate in some situations but that simple rules are more effective in complex, multifaceted situations.
Simple rules encourage the exercise of judgement and focus on outcomes rather than simply following the required process.
In this way, we help our clients to simplify and rewrite their policies and procedures so as to operationalise their strategy and foster the desired culture.